Terms and Conditions
Booking Process
At Candy Occasions, we aim to make your experience of browsing, selecting, booking, and communicating as seamless as possible. We are constantly enhancing our booking process and currently accept orders through social media, phone, our website, and email. Here’s how it works:
Selection and Quote: Simply choose the items you would like and provide us with a few details. We will then send you a personalised quote.
Confirmation: Once you’ve reviewed the quote and are satisfied, confirm that you would like to proceed with your booking.
Reservation Deposit
For events scheduled more than two weeks in advance: A 25% non-refundable reservation deposit is required to secure your date and selected items.
For events taking place within two weeks: The full balance must be paid upfront.
Final Payment: Approximately one week prior to the event, we will reach out via message or email to confirm the final details and provide an invoice for any remaining balance, if not paid already. This payment will include a security deposit, which will be refunded after the event, once all items have been collected and assessed for any damages.
Security Deposit
A security deposit is required and will be refunded after the event, provided there are no missing items or damages. The amount varies depending on the items hired. Full or partial forfeiture of the deposit may occur if items are damaged or missing. We strive to include the cost on the products page, but each case is assessed individually.
Delivery
Charges: Delivery is charged at £10 for the first 15 minutes and £1 per additional mile.
Delivery/Collection Times: standard times are between 08:00-20:00. Deliveries or collections outside these hours incur an additional £25 charge.
Changes and Secure Storage: Changing the collection time on the even day may result in forfeiture of the security deposit. If collection occurs on a different day, items must be stored securely.
Signature Requirement: A signature is required at the time of collection/delivery.
Cancellation and Changes
The reservation deposit is non-refundable.
Cancellations within 2 weeks of the event date will result in full payment being taken.
Cancellations outside of 2 weeks will forfeit the security deposit, but no extra fees will be incurred.
Changes within 2 weeks will forfeit the security deposit and require a new deposit to secure a new date.
Liability and Insurance
Responsibility: The customer is responsible for the items from the time of delivery to collection. Any loss, theft, or damage to the items during the rental period will be charged at replacement cost.
Customer Responsibilities
Care and Use: Customers must use the rented items responsibly and in accordance with its intended purpose.
Return Condition: Items must be returned in the same condition as they were delivered. Any cleaning, repair, or replacement costs due to misuse may be deducted from the security deposit.
Force Majeure
Unforeseen Events: We are not liable for any failure to fulfil our obligations due to events beyond our control, such as natural disasters, acts of god, or government restrictions.